GU's 24/7 Helpline: (202) 687-8413

By Rich Field, bca@burleith.org

 Theon O'Connor (burleith community director) and PT Jones (Assistant Director) of GU's Office of Neighborhood Life pose outside their office at 1300 36th Street NW. Photo courtesy of Office of Neighborhood life.

Theon O'Connor (burleith community director) and PT Jones (Assistant Director) of GU's Office of Neighborhood Life pose outside their office at 1300 36th Street NW. Photo courtesy of Office of Neighborhood life.

Georgetown University’s SNAP (Student Neighborhood Assistance Program) Helpline responds to concerns about noise and other quality of life issues in our community.

If you are bothered by excessive noise, at any time of the day or night:

First: Call the GU Helpline at (202) 687-8413, describe the problem, and ask for a callback or email about how the issue was resolved by GU.

Then: Email bca@burleith.org with the subject line “Noise” and include this information:

  • date, time, and address of where you suspect the noise is coming from.
  • description of the problem.
  • when you called the Helpline.
  • your contact info so someone from the BCA can respond to you.
  • results, if any.

SNAP staff answer Helpline calls on Fridays and Saturdays from 5 pm to 3 am and on Thursdays from 10 pm to 3 am, and during the summer months from 10 pm to 3 am on Friday and Saturday nights. GU police answer Helpline calls during all other times.

In most cases, a SNAP staffer will be immediately dispatched to the site of the disturbance to investigate and document your complaint, and to shut the party down if deemed necessary. Based on the report received from the SNAP team, the Office of Neighborhood Life and the Office of Student Conduct will follow up with the students involved. In extreme situations, or when students are not involved, GU will contact the Metropolitan Police Department for assistance.

SNAP staff, in vehicles with a distinctive solid amber light, also drive through the neighborhood during weekends, identifying gatherings that look like they have the potential to turn into excessively noisy parties.

All students have pledged to abide by the University’s Code of Student Conduct and, therefore, the University’s noise policy, which states that excessive noise inside or outside a building is unacceptable. This means that if noise can be heard beyond the property line, it is probably too noisy, taking into account the time and nature of the activity generating the sound.

If students are found responsible for a violation of the University’s Student Code of Conduct, sanctions will be issued.